Support
Frequently Asked Questions
Everything you need to know about ordering, delivery and support.
How do I place an order?
Add items to cart, checkout, and choose Email or WhatsApp to submit your order.
Do you accept online payment?
No. Orders are placed via Email or WhatsApp and our team confirms total & payment method.
Do you ship nationwide?
Yes, we ship across Nigeria. Delivery times vary by location.
Can I cancel my order?
Yes, before the order enters processing. Contact our sales team.
How long does delivery take?
Standard delivery takes 2–5 business days within Nigeria. Remote areas may take longer.
Do you offer refunds?
Yes — unused items in original packaging can be returned within 7 days of delivery. See our Returns Policy.
Can I pre-order sold-out items?
Yes. Products marked Pre-Order can be reserved and will ship on the announced availability date.