Returns Policy

Last updated: September 2026

1. Overview

We want you to love every purchase from BODY GANG SOCIETY. If something is not right, this Returns Policy explains how to return an item, what is eligible, and how refunds or exchanges work.

2. Return Window

You may request a return within 7 days of receiving your order. Requests made after 7 days may not be accepted except where required by law or where the item is faulty.

3. Eligibility for Return

To be eligible, the item must be:

Unused and unworn — no signs of wear, washing, alteration, or use.
In original condition and packaging — with all tags, labels, boxes, and accessories intact.
Accompanied by proof of purchase — your order number or receipt.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrived damaged or faulty:

Beauty and skincare products that have been opened, used, or have their seal broken.
Cosmetics, perfume oils, lip products, and personal care items.
Intimate apparel, swimwear, and earrings (for pierced ears).
Baby items that have been used, worn, or had their hygiene seal broken.
Custom-made or personalised items.
Sale items marked "Final Sale".
Gift cards.

5. Pre-Order Items

Pre-order items can be cancelled for a full refund at any time before dispatch. Once dispatched, standard return rules apply. If we cancel a pre-order due to supplier delays beyond a reasonable window, you receive a full refund automatically.

6. How to Start a Return

To initiate a return:

Email sales@bodygangsociety.com or message us on WhatsApp within 7 days of delivery.
Include your order number, the item(s) you wish to return, and a brief reason.
Attach clear photographs of the item and its packaging (required for damaged or faulty items).
Our team will respond within 2 business days with a Return Authorisation and instructions on where to send the item.

Do not ship items back without first receiving a Return Authorisation. Unauthorised returns may be refused.

7. Return Shipping Costs

Damaged, defective, or wrong item: we cover return shipping.
Change of mind / wrong size ordered: you cover return shipping.
International returns: you cover return shipping and any customs fees.

8. Inspection & Approval

Once we receive your return, we inspect the item within 3 business days. We will notify you by email whether the return is approved.

If approved, we process the refund or exchange as described below. If the item does not meet the eligibility criteria (used, damaged, missing tags, outside window), we will contact you and either return the item to you at your cost or offer a partial credit at our discretion.

9. Refunds

Approved refunds are processed to the original payment method — typically by bank transfer to the account used for the original payment.

Refunds are issued within 5–10 business days of approval. Delivery fees are non-refundable unless the return is due to our error (damaged, defective, or wrong item sent).

10. Exchanges

If you would like a different size, colour, or variant of the same product, tell us in your return request. Exchanges are subject to stock availability. If the requested exchange item is unavailable, we offer a refund or store credit.

11. Store Credit

In some cases — particularly where you prefer to shop again — we may offer store credit as an alternative to a refund. Store credit is issued as a coupon code valid for a specified period and is non-transferable and non-redeemable for cash.

12. Damaged or Faulty on Arrival

If an item arrives damaged or is faulty, contact us within 48 hours of delivery with photographs. We will arrange a replacement or refund at no cost to you. We may cover return shipping.

This is in addition to any statutory rights you may have under Nigerian consumer protection law.

13. Cancellation Before Dispatch

You may cancel an order for a full refund at any time before it is dispatched — email or WhatsApp us with your order number. Once dispatched, standard return rules apply.

14. Contact

For any return, refund, or exchange question:

Email: sales@bodygangsociety.com
Phone/WhatsApp: +234 803 214 2576
Hours: Monday – Saturday, 9:00 AM – 6:00 PM WAT